• AFTER HOURS TOWING: 252-813-5891
  • 252-443-1912

  • 748 Word Plaza
    Rocky Mount, NC 27804

FacebookGoogle My Business White

WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 252-443-1912 or make an appointment online!

What People Say About Us


  • -Will H.

    They do amazing work. They're friendly, easy to work with, and professional. I couldn't have asked for anything more.


  • -Corbin D.

    Great body shop, great people to deal with! If my vehicle has something happen to it this is the place I bring it. I also bring it in when I want something special done as well!


  • -Jon M.

    Awesome work very friendly and helpful staff. Can't thank them enough for the great work 5 stars. From damage to like new


  • -Alexis B.

    First time having to deal with body shop however, they helped me through whole process of what I needed and what to do with my insurance and the other staff was kindly, friendly and very efficient!


  • -Craig D.

    When Carol backed along side of the carport, she was too close and scraped the whole side of my Escape from one end to the other! I took it to Medlin Bros. and approx. 1 week later, Wow! these folks are good! I could not see any signs of any damage at all! That was 2 years ago! and still to this day my Escape looks good as new! Thank you team!


  • -C.C.

    Repairs completed two days earlier than anticipated. Car looks great. Professional service. Overall satisfying experience.


  • -Michael M.

    They did a great job on my sons truck, did it very quick and went above and beyond on customer service , I would highly recommend Medlin brothers, I will never go anywhere else.


  • -Will H.

    They do amazing work. They're friendly, easy to work with, and professional. I couldn't have asked for anything more.

Call us for service: 252-443-1912

PPG
Rocky Mount Chamber of Commerce