• AFTER HOURS TOWING: 252-813-5891
  • 252-443-1912

  • 748 Word Plaza
    Rocky Mount, NC 27804

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 252-443-1912 or make an appointment online!

What People Say About Us


  • -Will H.

    They do amazing work. They're friendly, easy to work with, and professional. I couldn't have asked for anything more.


  • -Corbin D.

    Great body shop, great people to deal with! If my vehicle has something happen to it this is the place I bring it. I also bring it in when I want something special done as well!


  • -Jon M.

    Awesome work very friendly and helpful staff. Can't thank them enough for the great work 5 stars. From damage to like new


  • -Alexis B.

    First time having to deal with body shop however, they helped me through whole process of what I needed and what to do with my insurance and the other staff was kindly, friendly and very efficient!


  • -Craig D.

    When Carol backed along side of the carport, she was too close and scraped the whole side of my Escape from one end to the other! I took it to Medlin Bros. and approx. 1 week later, Wow! these folks are good! I could not see any signs of any damage at all! That was 2 years ago! and still to this day my Escape looks good as new! Thank you team!


  • -C.C.

    Repairs completed two days earlier than anticipated. Car looks great. Professional service. Overall satisfying experience.


  • -Michael M.

    They did a great job on my sons truck, did it very quick and went above and beyond on customer service , I would highly recommend Medlin brothers, I will never go anywhere else.


  • -Will H.

    They do amazing work. They're friendly, easy to work with, and professional. I couldn't have asked for anything more.

Call us for service: 252-443-1912

PPG
Rocky Mount Chamber of Commerce